IT Support Analyst | Hybrid | £25,500
About the Role
We're recruiting a First Line IT Support Engineer for small, friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles.
You'll work in a supportive environment where team lunches, knowledge sharing, and celebrating wins are part of the culture, making it ideal for someone who enjoys both tech and teamwork.
Responsibilities
Manage and resolve IT support tickets within SLAs
Troubleshoot hardware/software issues for hundreds of users across multiple sites
Support enterprise endpoint setup, upgrades, and rollouts
Escalate complex issues to senior engineers
Maintain accurate IT records and documentation
Collaborate and contribute to a team-focused culture
Technologies & Skills
Windows 10/11, Active Directory, Microsoft 365 (Exchange, Teams, SharePoint)
Intune, Azure, DNS, DHCP
Enterprise endpoint support/setup
Strong problem-solving and communication skills
Previous IT support/helpdesk experience preferred
Positive, team-oriented attitude
Benefits
£25,500 salary
Hybrid working (3 days onsite / 2 remote)
Funded training & certifications
Mentoring from senior engineers
Friendly, social, and collaborative team culture
Regular team events and social activities
Clear career progression
25 days leave + bank holidays
IT Support Analyst | Hybrid | £25,500
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