Site Reliability Engineer

Site Reliability Engineer

• Deliver continuous improvement as part of a supportive team, enabling NFU Mutual to understand, operate, and continually improve its technology services through world-class observability.
  
  
• Drive the evolution of observability across the business, improving reliability, performance, and customer experience
  
  
• Deploy and mature modern observability tooling to support high-profile change and transformation initiatives
  
  
• Hybrid up to 80% homeworking available and 20% in Stratford-upon-Avon
  
  About the role
  
  We have an exciting permanent opportunity for a Site Reliability Engineer (Observability) to join our Monitoring Team within IT Infrastructure Products. This role is central to our ambition to move beyond traditional monitoring and establish end-to-end observability across applications, infrastructure, and networks.
  
  In this role, you’ll be part of a supportive, technically focused team working in an Agile DevOps environment to deliver observability capabilities aligned to business needs. You’ll collaborate closely with internal teams and third-party suppliers to ensure our applications and infrastructure services are transparent, resilient, and performing as expected, enabling value to be delivered through proactive, insight-led monitoring.
  
  As a Site Reliability Engineer, you’ll lead the deployment and evolution of observability tooling across our IT estate to support high-profile change initiatives. You’ll develop a deep understanding of key business processes and apply your expertise in metrics, logs, and traces to define meaningful performance baselines, service indicators, and actionable alerting. Acting as a trusted authority on observability, you’ll provide best-practice guidance to IT and business teams and work closely with architecture and design colleagues to embed effective, end-to-end monitoring strategies into new and evolving solutions.
  
  About you
  
  As a Site Reliability Engineer, you’ll use your knowledge and experience of observability and IT Event Management to deliver excellent results across a varied IT estate. You’ll have knowledge of network fundamentals and possess the ITIL Foundation, having the ability to work well independently but also as part of a team to problem solve and innovate. With a focus on quality, you’re passionate about technology and analysis and have excellent time management skills. You’ll have supported a range of applications and infrastructure previously and have experience monitoring aspects of service, infrastructure, and network performance.
  
  To join our team, you’ll have:
  
  
• Exposure to Dynatrace, Grafana, PagerDuty & InfluxDB (essential)
  
  
• Experience with Windows Servers operating systems (essential)
  
  
• Awareness of agile development methodologies (essential)
  
  
• Experience with scripting languages such as Python or PowerShell (desirable)
  
  
• ITIL Foundation or working towards (desirable)
  
  At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
  
  We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
  
  We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
  
  Benefits and Rewards
  
  When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
  
  
• Salary £43,550 - £50,000 Dependent upon experience
  
  
• Annual bonus (up to 17.5% of salary)
  
  
• Contributory pension scheme, up to 20%, including your 8% contribution
  
  
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
  
  
• A Family Friendly policy that helps you balance your work and family responsibilities
  
  
• Access to savings at High Street brands, travel and supermarkets
  
  
• £20 contribution to a monthly gym membership – subject to T&Cs
  
  
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
  
  
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
  
  
• Employee Volunteering - volunteer in the community for one day each year
  
  
• Unlimited access to Refer a Friend £500 bonus scheme
  
  
• Life Assurance cover of 4 x salary
  
  
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
  
  
• Salary sacrifice employee car scheme - subject to eligibility
  
  Working at NFU Mutual
  
  We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us.
  
  We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.
  
  We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future