Service Operations Analyst

Service Operations Analyst

Salary: up to £45,000 per annum plus 15% bonus and other Veolia benefits

Location: Hybrid working 2 days in our Head office Cannock, WS11 8JP

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

Access to our company pension scheme

Discounts on everything from groceries to well-known retailers

Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to

24 hour access to a virtual GP, 365 days a year, for you and family members in your household

One paid days leave every year to volunteer and support your community

Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing:

Provide comprehensive support for all business units and manages AWS infrastructure services, including CloudFormation, EC2, Lambda, DynamoDB, and AWS Backup, ensuring maximum availability and value.

Resolving customer issues via ServiceNow, continuously learning new technologies, automating business processes with AWS tools and AI, and recommending infrastructure improvements for stability and innovation.

Providing insights on new technologies, creating operational documentation, managing infrastructure costs, supporting contact centre services with AWS Connect, conducting DR testing, reducing incidents through root cause analysis, and performing platform maintenance (patching, upgrades).

Participation in disaster recovery exercises and on-call arrangements is also required.

What we're looking for:

Essential:

Candidates should have a basic understanding of AWS Cloud services (Cloudformation, EC2, Lambda, DynamoDB, AWS Backup, Amazon Connect) and networking (Direct Connect, VPNs, subnetting, routing, WAFs, VPCs). Additionally Windows Server experience is also required.

To have achieved, or willing to work towards undertaking the AWS Solutions Architect Associate certification.

At least 18 months proven experience in supporting a Windows Server domain utilising operating systems 2016 and above, including the ongoing maintenance and support from both an operational and security perspective, while also having strong knowledge of services such as Active Directory, Group Policy and DNS.

Required skills also include previous experience or use of scripting/automation (PowerShell/Python), cloud provisioning/configuration, ideally with a DevOps understanding, and a focus on cost-effectiveness.

The role will allow you to challenge conventional infrastructure ideas (PaaS, serverless), collaborating with design teams, good customer-facing and diagnostic skills, and the ability to work under pressure, and automate deployments (infrastructure as code).
Desirable:

Azure & Google Cloud experience; Linux administration; MCSA/E/D; SC Cleared

Full driving license.

Previous experience or use of Amazon Connect services.

Also advantageous: Broad technology experience with pragmatic application; Azure cloud & Entra ID expertise; Ability to translate complex technical issues; Experience managing auto-scaling & financially-efficient systems; CI/CD pipeline creation and support; SQL and NoSQL database experience (SQL Server, MySQL, DynamoDB, MongoDB).

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive