Service Transition Manager

Role Title: Service Transition Manager
Location: Knutsford, Hybrid, 2-3 day onsite
Duration: Until 29 April 2026
Rate: £500 per day - PAYE via Umbrella Only

Role Description:
As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level.

Primary Responsibilities:

Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review.
Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups.
Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams.
Responsible for gathering and articulate service requirements
Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short
Championing agile ways of working, growing and promoting IT service management best practices
Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base.
Technical Skills & Competencies:

5+ years of working in an IT service environment within a complex and diverse organisation
Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile)
Technical background - able to understand various architecture solutions (Cloud, SaaS, on-premise)
Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models
Strong understanding of ITIL Incident, Change & release management and service continuity processes
Strong analytical skills with data driven approach and ability to grasp technical design
Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences
Ability to train team members and stakeholders and pass on best practice procedures in IT service management
Ability to developed presentation and influencing skills and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible.
Experience of Service Acceptance Criteria.
Structured thinker, able to develop and implement new processes and operate in areas of ambiguity.
Ability to work across and manage a large number of stakeholders.
Excellent written/verbal communication skills
Customer and relationship focused, process driven, metric focused, results oriented, organised, and self-directed.
Desirable:

Bachelor's degree in information technology, Computer Science or a related discipline.
Previous experience/ track record of working in Financial Services Industry.
ITIL Certification and ITIL Service Transition-certified
DevOps and ServiceNow experience
Self-starter, capable of working independently
Experienced in the use of the Microsoft Office toolset
Collaboration with outsourced and / or external development partners
Understanding of scalable architecture patterns and client / backend systems design
An appreciation of project and programme governance activities required in a large regulated financial services firm