Senior Technical Support Engineer

Senior Technical Support Engineer - Linux, Windows, SQL, AWS

Hybrid | 2 days per week in the Southampton Office
Full-time | Permanent

Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.

We're looking for a Senior Technical Support Engineer to play a critical role with a high priority customer, providing expert guidance and support to their end users on the efficient and effective use of their software solution.

What We're Looking For

Linux operating System:
Experience using terminal sessions (e.g., PuTTY, native SSH).
Good at executing Linux commands confidently for daily operational tasks and troubleshooting.
Additional Linux skills, including scripting and system administration basics.
Windows Operating System:
Complete knowledge required to debug application issues hosted on Windows platforms.
Ability to work with Windows logs, services, Event Viewer, IIS, and resource monitoring tools to isolate and resolve application-related issues.
Database Skills:
Strong understanding of query executions across databases.
Hands-on working experience in executing and debugging SQL queries in live environments.
Familiar with DML, DDL, DCL, TCL statements and their appropriate usage.
Well-versed in database-related issue handling, including deadlocks, slow query troubleshooting, and monitoring.
Cloud Understanding:
Awareness of cloud architecture and structures (e.g., IaaS, PaaS, SaaS layers).
Knowledge of entities involved in cloud environments, including VMs, storage, networking, IAM, and monitoring.
Moderate troubleshooting skills for issues related to cloud infrastructure and applications.
If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we'd love to hear from you.

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Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy