Be at the heart of actionFly remote-controlled drones into enemy territory to gather vital information.

Apply Now

Senior IM Support Specialist

Tower, Greater London
4 days ago
Create job alert

Senior Specialist IM Support | £85K | London | Financial Services

Overview
A leading global business is seeking a Senior IM Support Specialist to lead the support function for a complex Marketing IM software estate.

This leadership role combines hands-on technical expertise with strategic oversight, giving you the opportunity to shape support services, partner with business stakeholders, and ensure the delivery of resilient technology solutions across trading, marketing, and operational processes.
 
Responsibilities

Lead and mentor the IM Marketing Support team.
Define and implement support strategy, policies, and processes.
Manage ticketing, escalations, and vendor relationships.
Collaborate on deployments, enhancements, and service introduction.
Drive proactive monitoring, compliance, and continuous improvement.
Partner with business stakeholders to align technology with goals.Skills & Experience

5+ years’ experience in IM/software support.
Proven experience leading technical support teams.
Strong background in trading, risk, and back-office/ERP integration systems.
Hands-on with CTRM/ETRM systems (e.g., Aspect) desirable.
Proficient with data analysis and issue/SDLC tools (DevOps, JIRA, ServiceNow).
Skilled in building, documenting, and improving support processes (ITIL advantageous).
Excellent analytical, communication, and problem-solving skills.
Bachelor’s in Computer Science, Engineering, Mathematics, or related field; postgraduate advantageous.Package

£85,000 + performance bonus
Comprehensive benefits including healthcare, retirement, and wellbeing support
Professional development opportunities
Hybrid working and flexible travel (3 days in London)Senior Specialist IM Support | £85K | London | Financial Services

Related Jobs

View all jobs

Senior Software Engineer

Backend Architect

Senior Full Stack Engineer (TypeScript)

Senior Full Stack Java Engineers - HYBRID

Senior Software Developer (Consulting)

Frontend Engineer (React)

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Why Cloud Computing Careers in the UK Are Becoming More Multidisciplinary

For many years, cloud computing careers in the UK meant roles for infrastructure specialists, system administrators, network engineers & software developers. Today, the picture looks very different. Cloud has become the backbone of digital transformation across industries — from healthcare to finance, education to government. With that reach comes new expectations. Cloud isn’t just about servers & storage anymore. It’s about handling sensitive data responsibly, meeting regulatory obligations, designing intuitive user experiences, communicating clearly with diverse stakeholders & understanding how people actually interact with complex digital systems. This means cloud careers are increasingly multidisciplinary, requiring expertise in law, ethics, psychology, linguistics & design alongside technical skills. In this article, we’ll explore why cloud careers in the UK are broadening, how these five disciplines intersect with cloud work, what it means for job-seekers & employers, and how to future-proof your career in this fast-changing sector.

Cloud Computing Team Structures Explained: Who Does What in a Modern Cloud Department

Cloud computing has transformed how organisations in the UK and worldwide design, deliver, and maintain their IT infrastructure. Whether it’s migrating on-premise workloads to the cloud, building cloud-native applications, or optimising for cost, performance, and security — organisations of all sizes need cloud teams with clearly defined roles. For someone applying for cloud computing jobs, or hiring for them, knowing who does what in a modern cloud department gives you an edge. This article describes the core roles you’ll find in a mature cloud team, how these roles work together through the cloud lifecycle, what skills UK employers tend to expect, typical career paths and salaries, plus the challenges of structuring cloud computing teams.

Why the UK Could Be the World’s Next Cloud Computing Jobs Hub

Cloud computing has shifted rapidly from a novel concept to the backbone of modern technology. From SaaS platforms and virtual desktops to distributed infrastructure and AI-ready architectures, cloud is now everywhere. This transformation has created an explosive demand for skilled professionals in cloud engineering, cloud architecture, security, operations, DevOps, and beyond. For UK professionals and employers, the cloud opportunity is huge. Demand is growing, salaries are strong, and scope spans startups, enterprises, government, and public services. This article explores why the UK is well-placed to become the world’s next cloud computing jobs hub, what sectors and roles are rising fastest, and what must be done to make it a reality.