Senior Business Analyst

Digital transformation for us is about more than technology. It’s about using data, platforms, and modern ways of working to strengthen organisational capability, unlock innovation, and deliver meaningful outcomes for our customers, communities, and the environment.

As a Senior Business Analyst, you will play a pivotal role in shaping and delivering digital change across your domain. You’ll lead complex analysis initiatives, support portfolio demand management, and help mature our Business Analysis capability through coaching, mentoring, and quality assurance. 

What you’ll be doing:

Build strong, trusted relationships with stakeholders across business and digital teams, communicating clearly and confidently at all levels.
Lead and deliver high-quality business analysis across digital and transformation initiatives, ensuring outcomes are well defined and measurable.
Coach and mentor Business Analysts within the practice, supporting their development and setting high standards for analysis quality.
Work closely with business areas to identify, shape, and prioritise opportunities, positively challenging preconceptions and driving collaboration across teams.
Support teams to visualise outcomes, prioritise work, define scope, and deliver against agreed minimum viable products (MVPs).
Partner with the Lead Business Analyst to evolve the capability, maturity, and influence of the Business Analysis Community, with a strong focus on continuous improvement and service excellence.
Act as an escalation point for Business Analysis activities and deliverables, facilitating discussions to resolve issues and agree on remedial actions across projects and stakeholders.
Contribute to portfolio management by supporting the assessment, shaping, and prioritisation of incoming digital initiatives and ideas.What you’ll bring:
Essential experience

Extensive experience operating as a Senior Business Analyst within a digital or transformation-led delivery environment.
Proven experience coaching, mentoring, and quality assuring the work of other Business Analysts.
Strong communication and influencing skills, with the ability to simplify complex business and technical concepts for diverse audiences.
Experience working within Agile delivery models, with Scrum Master or Product Owner certification.
Experience supporting portfolio or demand management for incoming project or product initiatives.Desirable experience

Certification or practical experience with DevOps tools, practices, and ways of working.
Knowledge of the Water Industry, including regulatory and operational environments.
Deep expertise in Business Analysis practices, techniques, and standards.
Management or leadership qualification.What’s in it for you?

Competitive salary from £55,000 to £65,000 per annum, depending on experience.
Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
Performance-related pay plan directly linked to both company and individual performance measures and targets.
Generous Pension Scheme through AON.
Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment