Salesforce Administrator (Hybrid - Newcastle)

Salesforce Administrator - Newcastle (Hybrid)

I'm partnered with a growing organisation that's looking for a Salesforce Administrator to join their close-knit technical team. This role sits within a highly customised, multi-cloud Salesforce environment, and you'll play a key part in keeping the platform running smoothly while helping drive continuous improvement across the business.

You'll be working alongside IT, stakeholders, and external partners to support a rapidly evolving Salesforce estate and ensure the system remains robust, scalable, and aligned with business needs.

Key Responsibilities

Maintain and support a heavily customised Salesforce org, ensuring stability, performance, and reliability.

Configure and enhance objects, fields, page layouts, flows, validation rules, and other declarative components.

Manage integrations and complex configurations across multiple systems and tools.

Improve user experience through UI enhancements and Lightning component optimisation.

Drive best-practice use of Sales Cloud and uplift existing processes to standard Salesforce functionality.

Strengthen Service Cloud capability across case management, knowledge, and support workflows.

Support Marketing Cloud Engagement with journey management, audiences, and integrations.

Contribute to projects aimed at replacing legacy code with modern declarative or out-of-the-box solutions.

Provide day-to-day support, troubleshooting, and platform guidance to internal users.

Deliver training sessions to improve adoption and user capability.

Build and refine dashboards and reports, and support users in self-service reporting.

Work with cross-functional teams to gather requirements, shape deliverables, and support project execution.

Keep documentation, training materials, and technical notes accurate and up to date.

Actively contribute to knowledge sharing within the IT/Salesforce function.

Skills & Experience

Proven background as a Salesforce Administrator within a customised Salesforce setup.

Experience working across multi-cloud environments.

Strong capability with Sales Cloud and Service Cloud; exposure to Marketing Cloud and Experience Cloud is a plus.

Salesforce Administrator certification required; further certs desirable.

Ability to assess Apex, Visualforce, and SOQL for troubleshooting (no coding involved).

Confident using automation tools, especially Flow.

Sound knowledge of Salesforce governance and best-practice configuration.

Understanding of replacing legacy coded solutions with declarative or standard features.

Good grasp of data processes such as migration, deduplication, and quality management.

Experience with AppExchange tools (e.g., Conga) and integrations with third-party systems.

Strong analytical, problem-solving, and organisational skills.

Able to work both autonomously and collaboratively in a fast-paced environment.

Excellent communication and interpersonal skills