IT Infrastructure Engineer

Job Title: IT Infrastructure Engineer
Location: Basildon, Essex
Salary: £47,810 - £54,710 per annum
Job Type: Full-time, Permanent
About the role:
A skilled IT Infrastructure Analyst is needed to support the development and delivery of IT services across Pathology First and SYNLAB UK&I. This role provides direct support to the IT Operations Manager, ensuring our laboratory services have the theoretical and practical IT knowledge required to maintain a quality, compliant, and secure operational environment. The successful candidate will be a key contributor to our team, supporting daily operations and assisting with critical project work.
Responsibilities:
Your primary responsibility will be to support and maintain our server and network environments, including hands-on, third-line support for Microsoft Operating Systems (Windows 10, Server (Apply online only)). You'll monitor and update jobs within the ITSM system, ensuring users are kept informed, and you'll adhere to established Incident Management and Request Fulfilment processes. You'll also be able to help maintain our cybersecurity footprint, making sure all areas of responsibility comply with relevant legislation. A significant part of the role involves collaboration, working with third-party suppliers to resolve issues, performing daily operational checks, and providing planned assistance for IT projects at remote sites as required. Also, you will be responsible for documentation, assisting with the creation and maintenance of Service Desk procedures and the Configuration Management Database, and updating the knowledge base with resolution information. This role offers the chance to continue your personal development through a blend of academic learning and practical experience.
About You:
Essential:

• Educated to A-Level or HND level.
  
• Proficiency in Desktop and Server Troubleshooting, as well as Network and Firewall Troubleshooting.
  
• Experience with Patching, Upgrade Lifecycle, Active Directory Management, and Group Policy Management.
  
• Strong knowledge of Microsoft Server OS and Microsoft Desktop OS.
  
• Proven ability in Personal Time Management, Stakeholder Management, and Teamwork.
  Desirable:
  
• A degree or equivalent qualification.
  
• Relevant IT qualifications such as MCP, CompTIA, or ITIL v4.
  
• Experience in the Healthcare sector.
  
• Knowledge of Cloud Computing.
  About Us:
  SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to deliver comprehensive pathology services.
  We thrive in diverse environments, which is mirrored in our workforce, clients, customers, suppliers, communities, and partners. We believe that an inclusive workplace culture is essential for attracting and retaining talented individuals, and for building a sustainable, high-performing workforce.
  Our staff are crucial to our mission of making a positive impact on healthcare. We foster a culture of continuous personal development, providing scientists and staff with the support and resources needed to acquire new skills and advance their careers through learning and development opportunities, coaching, and clear career pathways.
  We encourage an open and collaborative culture where leaders act as role models, facilitate two-way communication, engage transparently with staff and stakeholders, and actively seek feedback and suggestions.
  Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion.
  SYNLAB UK & Ireland is committed to equal opportunities and does not unlawfully discriminate based on any status or condition protected by applicable UK employment law.
  Please click the APPLY button to complete your application for this role.
  Candidates with the relevant experience or job titles of; VMWare, Microsoft Servers, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Infrastructure Engineer, Senior IT Engineer, 3rd Line Support Engineer, Senior Network Support, Server Support Technician will also be considered for this role