Infrastructure Engineer - 3rd line support

Infrastructure Engineer – 3rd Line Support

Location: Brandesburton

Salary: £40-45k plus package

Benefits: Company Bonus Scheme, 14% Pension, 25 Days Holiday + Bank Holidays

Contract: Permanent, Full-Time

Reports to: IT Infrastructure & Security Manager

About the Company

Be part of a leading force in offsite construction, delivering innovative modular building solutions across sectors such as healthcare, education, commercial, and infrastructure. Renowned for quality, speed, and sustainability, the company is shaping the future of modern construction through smarter, more efficient building methods. Hybrid working is an option, working 2 days from home and 3 days from the office.

As the business continues to grow, significant investment is being made into modern, scalable technology solutions that underpin operations across multiple sites. You’ll join a collaborative IT team committed to innovation, system resilience, and continuous improvement, playing a key role in ensuring the organisation’s infrastructure supports both current demands and future expansion.

Purpose of the Role

The Infrastructure Engineer will provide expert technical leadership across the IT estate, delivering 3rd line support for key systems, services, and users. Working to ITIL principles, the postholder will maintain and optimise all infrastructure, proactively identify improvements, and ensure availability, reliability, security, and scalability of systems to support current and future business needs.

As the organisation continues to expand, this role is critical in ensuring that technical capacity and system performance evolve in line with business growth, with a strong focus on stability, recoverability, and long-term infrastructure strategy.

Experience, Qualifications & Training Required (Essential)

Excellent technical knowledge across Networking, Cloud & Hosting Technologies, Domain Services, Server Operating Systems, Storage, Virtualisation, Database Technologies, Endpoint Protection, and the Microsoft 365 stack
Strong experience with cloud-based mail archiving (e.g. Mimecast)
In-depth knowledge of Hybrid Backup and Recovery solutions
Strong experience with Azure Cloud Infrastructure
Proficient in Exchange, SQL Server, SharePoint
Excellent communication skills with the ability to explain complex technical topics clearly
Strong analytical and problem-solving skills
Good understanding of vendor licensing models
Experience in disaster recovery planning/testing
Ability to work under pressure and meet tight deadlines
Full UK driving licence

Desirable

Bachelor’s degree in IT, Computer Science, or related field
Experience with IFS Apps 10
Database Administration (Oracle / SQL Server)
Disaster Recovery technologies/methodologies
Oracle E-Business Suite
PowerShell scripting
DevOps experience

Key Responsibilities

Oversee the management of all existing IT infrastructure including networks and promote a Continuous Improvement strategy
Oversee key cloud infrastructure and the virtual server environment
Manage Windows and *Nix server estates, including setup, configuration, preventative maintenance, and capacity planning
Administer and maintain email and messaging systems
Maintain and optimise the backup and recovery environment
Develop and maintain documentation in line with ITIL requirements and the CMDB
Manage and maintain Oracle and SQL databases, ensuring performance, availability, and data integrity through patching, backups, tuning, and monitoring
Contribute to proactive infrastructure management to maximise system uptime
Support application management, including configuration and upgrades
Ensure security systems and measures remain appropriate to the threat landscape; collaborate with relevant teams to resolve vulnerabilities
Support the company’s Disaster Recovery infrastructure alongside the Business Continuity & Emergency Recovery Team
Assist in automating infrastructure tasks and supporting the deployment of new systems and applications

Interested? Contact James Shepherd for more information