Head of IT Operations

A place to drive change
 
Location: Bradford, Hybrid (2–3 days in the office, with travel as required for meetings/training)
Salary: £77,405 per annum, plus essential car user allowance of £1,250
Contract type: Permanent
Hours: 35 per week, Monday – Friday, 9am–5pm
 
Thousands of families across the country rely on us for safe, affordable and sustainable homes. As we continue to modernise our services and evolve how we work, our technology foundations have never been more important.
 
It’s this belief – that everyone deserves a place to call home – that drives everything we do. Together, we’re finding new ways to innovate for our customers, strengthen the way we operate, and create a thriving workplace that supports everyone.
 
If you're looking for a role where you can lead meaningful change, bring big ideas, and shape the future of our digital operations, this is the place to be.

About the role

Lead, transform, and protect our digital future.
 
We’re searching for a Head of IT Operations & Service Delivery who can seamlessly combine deep technical expertise with strong strategic leadership. You’ll be responsible for ensuring the technology our colleagues and customers depend on is available, secure, resilient and cost-effective—while leading two pivotal functions: Service Operations and Technical Operations.
 
This role suits someone who thrives in complexity, owns outcomes, and embraces the challenge of stabilising today while architecting tomorrow. Whether you’re resolving a critical incident, strengthening our cyber posture, or driving our cloud migration roadmap, your impact will be felt across the organisation.

Salary

The spot salary for this role is £77,405 per annum for candidates who fully meet the requirements.
If you’re still building some of your skills or experience, you may start at 5% or 10% below spot, with clear progression opportunities and structured support.

About you

    Proven experience leading IT Operations in complex, multi‑system environments.
    Strong understanding of security frameworks, threat detection, incident response and operational cyber maturity.
    Experience with IaaS, PaaS, SaaS and hybrid cloud strategies.
    Technical depth across infrastructure, networking and enterprise systems.
    Experience maturing and enforcing release management frameworks aligned to ITIL best practice.
    Strong understanding of infrastructure and application dependencies during releases and changes.
    Excellent communication, relationship‑building and influencing skills at senior levels.
    A proactive, forward‑thinking approach to risk, service improvement and operational excellence.
A place to build a future

We’ve got big ambitions, and we’re looking for people who want to grow with us. You’ll have the chance to expand your skills, shape your career and thrive in a collaborative, supportive environment.

What you’ll receive:

    28 days’ holiday, plus bank holidays, birthday leave, and the option to buy more.
    Health & wellbeing support including a cash health plan, online GP, Health MOTs, gym discounts and a volunteering day.
    Financial benefits including car leasing options, salary sacrifice schemes and exclusive discounts.
    Future security with both Defined Contribution and Defined Benefit pension schemes, plus life assurance at three times your salary.
    Family‑friendly policies including enhanced parental leave and flexible working.
    Career development through management and leadership training, apprenticeships and more.
This is more than a job—it’s a place where you can make a real difference, be valued and grow your career.

We’re committed to inclusion

We celebrate diversity and strive to create a workplace where everyone feels respected, supported and able to thrive.
 
If you need reasonable adjustments during the recruitment process, let us know—we’ll make it happen.
 
Please note: Candidates must have current eligibility to live and work in the UK. Accent does not hold a sponsorship licence.
 
If you’re looking for a place where you can make a meaningful difference—to society, to our organisation and to your future—apply now.
 
Recruitment Agencies: We work exclusively with partners on our PSL and do not accept speculative approaches.
 
You may have experience of the following: Head of IT Operations, IT Operations Manager, Service Delivery Lead, ITIL, Azure Operations, Cloud Migration, Service Management, IT Infrastructure, Enterprise Networking, Cyber Security Operations, Incident Response, Operational Resilience, Disaster Recovery, Business Continuity, P1 Incident Management, Platform Operations, IT Service Desk, Technical Operations, etc.
 
REF-(Apply online only)