Global Business Process Analyst (GBPA)

The Global Business Process Analyst (GBPA) plays a pivotal role in NTT GDC’s global digital and operational transformation as part of the evolving Strategy Realization Office. As a key member of the Global Strategy Realization Office (SRO) team, the GBPA is responsible for analyzing, designing, and optimizing business processes that align with enterprise-wide systems, operational best practice and digital-first strategies. This role partners closely with business leaders, IT, and Strategy Realization Office stakeholders to drive operational excellence, business process improvements, automation, and scalable service delivery across the organization.

The GBPA is a strategic business partner who facilitates workshops, conducts end-to-end process reviews, and champions the adoption of digital enablers such as RPA, AI/ML, and advanced analytics or designing and introducing new processes to achieve better business outcomes. This role ensures that operational processes are not only digitized but reimagined to support efficiency, agility, and innovation across global functions.

KEY RESPONSIBILITIES

• Partner with business leaders, GDC stakeholders, and IT to blueprint future-state processes aligned with digital Strategy Realization Office goals.
  
  
• Facilitate workshops to identify business needs, define problem statements, and gather requirements.
  
  
• Conduct end-to-end process reviews (e.g., procure-to-pay, order-to-cash, record-to-report, FP&A) and design optimized “to-be” processes.
  
  
• Perform fit-gap analysis between current processes and system capabilities; recommend standard functionality over custom development.
  
  
• Translate business requirements into functional specifications, integration designs, and workflow automations.
  
  
• Collaborate with enterprise architects and technical teams to define system interfaces, APIs, and data flow mappings.
  
  
• Support system selection, implementation, and upgrades through vendor assessments, blueprinting, configuration, and testing (SIT/UAT).
  
  
• Champion the use of digital enablers (e.g., RPA, AI/ML, self-service reporting) to drive continuous improvement.
  
  
• Establish and maintain a living repository of process and systems blueprints to support scalability and governance.
  
  
• Collaborate with data teams to define master data governance, reporting structures, and performance KPIs.
  
  
• Contribute to change management efforts, including training, communications, and adoption planning.
  
  
• Support the development of performance metrics and KPIs to assess process effectiveness and enable data-driven decision-making.
  
  
• Ensure alignment of processes with regulatory, compliance, and ESG reporting requirements.
  
  
• Perform other duties and ad hoc analysis as assigned by the management team.
  
  ACADEMIC QUALIFICATIONS & CERTIFICATIONS
  
  
• Bachelor’s degree in Business Administration, Finance, Operations, Information Systems, or a related field.
  
  
• Relevant certifications in business process analysis, digital Strategy Realization Office, or ERP systems preferred.
  
  REQUIRED EXPERIENCE
  
  
• 5–8 years of experience in business process analysis, digital Strategy Realization Office, or ERP-enabled process improvement.
  
  
• Experience working in a global, multi-regional organization with horizontal integration challenges.
  
  
• Strong knowledge of ERP systems (e.g., SAP S/4HANA, Workday, ServiceNow, Salesforce).
  
  
• Familiarity with integration platforms (e.g., MuleSoft, Dell Boomi, Informatica) and API-driven architecture.
  
  
• Hands-on experience with workflow automation tools (e.g., UiPath, Automation Anywhere, Power Automate).
  
  
• Proficiency in process mapping tools (e.g., Signavio, ARIS, Visio, Lucidchart, BPMN).
  
  
• Working knowledge of data and analytics platforms (e.g., Power BI, Tableau, Qlik, Snowflake).
  
  
• Understanding of digital Strategy Realization Office trends including cloud migration, intelligent automation, and ESG reporting.
  
  Who we are
  
  As the third largest data centre provider, we operate over 150 data centres in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data centre expertise, aligned with our connected platform of AI-ready data centres to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
  
  NTT Global Data Centres is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today