Customer Success Team Leader

Manchester
2 weeks ago
Create job alert

Customer Success Team Leader

Location: Manchester (M4 1LN)

Salary: Up to £45,000 per annum

Job Type: Full-time, Permanent

Working Pattern: Hybrid (minimum 3 days per week in the office)

______________

About the Role

We are working with a Managed Service Provider (MSP) that is investing heavily in the growth of its Customer Success function. They are seeking an experienced Customer Success Team Lead to build and lead a Customer Success team within a fast-paced, service-led MSP environment.

This is a strategic, hands-on role combining people leadership, account ownership, and commercial oversight. You will manage a portfolio of high-value managed service clients while coaching the team to deliver proactive, outcome-driven customer success. The focus is on long-term retention, service adoption, and aligning IT roadmaps with client business goals.

______________

Key Responsibilities

•Lead, mentor, and develop a Customer Success team operating within a Managed Services environment

•Act as senior owner for key managed service accounts, building long-term, trusted client relationships

•Own and refine MSP-focused Customer Success processes, including onboarding, service reviews (QBRs), renewals, and contract lifecycle management

•Support the team in identifying service expansion, upsell, and cross-sell opportunities across managed service clients

•Act as the escalation point for complex service issues, major incidents, and large-scale procurement projects

•Work closely with technical, service delivery, and strategic teams to ensure managed service offerings align with customer needs and market demand

•Balance team workload to ensure the wider managed client base receives consistent, proactive engagement

•Drive adoption of the MSP’s service roadmap across the entire customer portfolio

______________

About You

Essential:

•Proven experience in a Managed Service Provider (MSP), either in Customer Success, Account Management, Service Delivery, or a similar client-facing leadership role

•Experience leading, mentoring, or coaching teams within a service-led or recurring-revenue environment

•Strong understanding of managed services, including hardware, software, licensing, and ongoing support models

•Strategic mindset with the ability to align a client’s 3-year IT roadmap with current managed service solutions

•Confident engaging with senior stakeholders and handling service escalations

•Strong commercial awareness and consultative approach to account growth

Desirable:

•Experience helping to build or mature a Customer Success function within an MSP

•Exposure to renewal management, contract negotiation, or service expansion planning

______________

Systems & Tools

Experience with MSP and service delivery systems is advantageous, including:

•Autotask PSA

•HubSpot

•Azure DevOps

•Xero

•Microsoft Business Central

•Microsoft Office (Teams, Outlook, etc.)

•Microsoft Project

______________

What’s on Offer

•Salary up to £45,000, depending on experience

•Hybrid working model with a Manchester city-centre office (M4 1LN)

•Opportunity to shape and lead Customer Success within a growing MSP

•High-impact role with visibility across service delivery, sales, and leadership teams

•Supportive, collaborative, and technically driven environment

Related Jobs

View all jobs

C++ Software Engineer

Dynamics 365 developer

Senior .Net Developer

Senior Full Stack Developer (Java)

Engineering Manager

Senior Customer Deployment Specialist

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

How Many Cloud Computing Tools Do You Need to Know to Get a Cloud Job?

If you are aiming for a role in cloud computing, it can feel like the skills list never ends. One job advert asks for AWS, Terraform and Kubernetes. Another mentions Azure DevOps, PowerShell and ARM templates. A third throws in Docker, Python, Linux, CI/CD, monitoring tools and security frameworks. It is no surprise that many cloud job seekers feel overwhelmed before they even apply. Here is the reality most cloud hiring managers agree on: they are not hiring you because you know every cloud tool. They are hiring you because you understand cloud concepts, can design reliable systems, manage costs, keep things secure and support real workloads. Tools matter, but only when they support outcomes. So how many cloud computing tools do you actually need to know to get a job? For most roles, the answer is far fewer than you think. This article explains what employers really expect, which tools are essential, which are role-specific, and how to focus your learning so you look capable and employable rather than scattered.

What Hiring Managers Look for First in Cloud Computing Job Applications (UK Guide)

anding a job in cloud computing can be highly competitive — especially in the UK market where demand far outpaces supply in many segments. Whether you’re aiming for roles in Cloud Engineering, DevOps, Site Reliability, Cloud Architecture, Security, Data/Analytics, or Platform Operations, hiring managers screen applications quickly and with specific priorities in mind. Hiring managers don’t read every detail at first; they scan for critical signals in the first 10–20 seconds. These early signals determine whether your CV gets read more closely, whether your LinkedIn profile gets clicked, and whether you’re invited to interview. This guide breaks down, in practical terms, exactly what hiring managers look for first in cloud computing applications — and what you should emphasise in your CV, cover letter and portfolio to stand out on www.cloudcomputingjobs.co.uk .

The Skills Gap in Cloud Computing Jobs: What Universities Aren’t Teaching

Cloud computing underpins almost every modern digital service. From financial systems and healthcare platforms to AI, e-commerce, government infrastructure and cybersecurity, the cloud is now the default operating environment for UK organisations. Demand for cloud professionals has grown rapidly, with roles spanning architecture, engineering, security, DevOps, platform operations and cost optimisation. Salaries remain high, and vacancies remain stubbornly difficult to fill. Yet despite a growing number of graduates with computer science, IT and software engineering degrees, employers across the UK report a persistent problem: Too many candidates are not job-ready for real cloud computing roles. This is not a question of intelligence or motivation. It is a structural skills gap between what universities teach and what cloud jobs actually require. This article explores that gap in depth: what universities do well, what they consistently miss, why the gap exists, what employers genuinely want, and how jobseekers can bridge the divide to build sustainable careers in cloud computing.