Business Analyst

As a Business Analyst, you will play a key role within the Digital and Transformation teams at Thames Water, supporting the delivery of technology and business change initiatives that enable the organisation to achieve its strategic objectives.
Working closely with Project Managers, Product Owners, architects, and business stakeholders, you will help ensure solutions meet business needs and align with Thames Water’s digital strategy. You will gather, analyse, and document requirements while supporting teams to deliver outcomes that drive value for the organisation.

This role contributes to Thames Water’s digital transformation by helping shape solutions, improving business processes, and ensuring projects deliver meaningful outcomes for customers, communities, and the environment. You will collaborate with teams across Digital, Service Delivery, Cyber Security, and business functions to support effective project delivery and continuous improvement.

Base location – Hybrid – Clearwater Court, Reading.

Working pattern – 36 hours Monday to Friday.

What you’ll be doing as a Business Analyst

Work with stakeholders to gather, analyse, and document business and non-functional requirements.

Build strong relationships with stakeholders and subject matter experts across project teams.

Analyse current processes and develop As-Is and To-Be process maps to identify improvement opportunities.

Facilitate workshops and discussions to clarify requirements and support decision-making.

Support project teams in prioritising work, defining scope, and delivering minimum viable products (MVP).

Apply appropriate Business Analysis tools and techniques throughout the project lifecycle.

Work closely with Product Owners and Project Managers to maximise value and support delivery outcomes.

Produce high-quality documentation and ensure stakeholder agreement during key project stages.

Communicate complex business and technical concepts clearly to a range of audiences.

Contribute to improving processes and ensuring solutions meet business needs and project objectives.

What you should bring to the role

Experience working as a Business Analyst in a digital or technology project environment.

Strong stakeholder management skills with the ability to collaborate across teams.

Excellent communication and interpersonal skills.

Strong analytical and problem-solving abilities.

Ability to work independently while contributing effectively to project teams.

A proactive approach to improving processes and delivering value through projects.

Technical experience and skills

Experience working as a Business Analyst in digital or IT projects.

Experience working with project delivery methodologies such as Agile and Waterfall.

Experience using tools such as Azure DevOps or similar project management tools.

Strong skills in requirements gathering, process mapping, and business analysis techniques.

Desirable qualifications and experience

Experience working on multiple projects concurrently.

Experience working with diverse stakeholder groups, including internal teams and external partners.

Experience within utilities or other regulated industries.

Desirable technical skills and qualifications

BCS Business Analysis Diploma or equivalent certification.

Knowledge or experience of DevOps tools, processes, and delivery approaches.

Additional business analysis or agile delivery certifications.

What’s in it for you?

Day Pay rate: up to £550

Length of assignment: 26 weeks

IR35 determination: Inside

Location: Clearwater Court – Hybrid

Required Start date: ASAP

Please note you will be on assignment at Thames Water via Pertemps

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.
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