2nd Line Support Engineer

About the Role:

We are an established outsourced IT provider supporting a wide range of clients, including Charities, Engineering, Education, and Private Banking. As we evolve, we’re embracing cloud-first strategies and expanding beyond Microsoft to include Google Workspace and other modern platforms. We’re looking for a 2nd Line Support Engineer who thrives on variety and is keen to work with cutting-edge technologies. Everyone who joins us has the chance to influence the company and gain invaluable experience to accelerate their career.

Key Responsibilities:

• Provide 2nd Line support for cloud-based environments, mainly Microsoft 365/Azure and Google Workspace, and AWS.
  
  
• Manage SharePoint Online sites, permissions, and integrations.
  
  
• Support productivity tools such as Microsoft Copilot, Teams, OneDrive, and Google apps.
  
  
• Assist with migrations to cloud platforms and hybrid setups.
  
  
• Troubleshoot and maintain Windows 11 devices, Macs, Android and iOS mobile devices.
  
  
• Configure and support collaboration tools across multiple ecosystems.
  
  
• Use ITSM tools for efficient ticket handling and service delivery.
  
  
• Provide guidance on security best practices, MFA, and data protection.
  
  
• Assist junior members of staff in their roles.
  
  Key Skills & Experience:
  
  
• Experience in 2nd Line Support roles.
  
  
• Hands-on expertise with Microsoft 365 (including SharePoint).
  
  
• Familiarity with cloud security, identity management, and collaboration platforms.
  
  
• Excellent troubleshooting and problem-solving skills.
  
  
• Outstanding communication and customer service abilities.
  
  
• A proactive approach to learning and adapting to new technologies.
  
  Desirable Knowledge (Training Available):
  
  
• Firewalls, Switches, VLANS and Internet routers
  
  
• Network and computer security
  
  
• Compliance: CE and ISO27001