2nd Line Support Engineer

Wolverton, Milton Keynes
6 days ago
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About the Role:

We are an established outsourced IT provider supporting a wide range of clients, including Charities, Engineering, Education, and Private Banking. As we evolve, we’re embracing cloud-first strategies and expanding beyond Microsoft to include Google Workspace and other modern platforms. We’re looking for a 2nd Line Support Engineer who thrives on variety and is keen to work with cutting-edge technologies. Everyone who joins us has the chance to influence the company and gain invaluable experience to accelerate their career.

Key Responsibilities:

  • Provide 2nd Line support for cloud-based environments, mainly Microsoft 365/Azure and Google Workspace, and AWS.

  • Manage SharePoint Online sites, permissions, and integrations.

  • Support productivity tools such as Microsoft Copilot, Teams, OneDrive, and Google apps.

  • Assist with migrations to cloud platforms and hybrid setups.

  • Troubleshoot and maintain Windows 11 devices, Macs, Android and iOS mobile devices.

  • Configure and support collaboration tools across multiple ecosystems.

  • Use ITSM tools for efficient ticket handling and service delivery.

  • Provide guidance on security best practices, MFA, and data protection.

  • Assist junior members of staff in their roles.

    Key Skills & Experience:

  • Experience in 2nd Line Support roles.

  • Hands-on expertise with Microsoft 365 (including SharePoint).

  • Familiarity with cloud security, identity management, and collaboration platforms.

  • Excellent troubleshooting and problem-solving skills.

  • Outstanding communication and customer service abilities.

  • A proactive approach to learning and adapting to new technologies.

    Desirable Knowledge (Training Available):

  • Firewalls, Switches, VLANS and Internet routers

  • Network and computer security

  • Compliance: CE and ISO27001

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