Senior IT Support Analyst
Provide 2nd and 3rd line IT support within a Microsoft-centric environment, focusing on cloud services, security, and service management. Key responsibilities include administering Microsoft 365, Intune, and Entra ID, supporting over 300 users, and contributing to projects such as Dynamics 365 implementation and cyber security initiatives. The role operates under ITIL principles and involves automation, disaster recovery, and Azure cloud technologies.