IT Engineer
This role involves providing first-line IT support via phone and email, handling 20+ tickets daily, and resolving technical issues related to Windows, Microsoft 365, email, connectivity, printers, and third-party applications. The engineer will work within SLAs, escalate complex issues when needed, and maintain clear communication with users. Based in an office environment, the position offers broad exposure to IT infrastructure including networking, servers, virtualisation, cloud, and cybersecurity.