Sr. Applied AI Solutions Architect, Amazon Connect
This role involves guiding customers in adopting Amazon Connect's AI capabilities by assessing data readiness, designing agentic AI solutions, and building serverless integrations. The architect works at the intersection of contact center operations and applied AI, focusing on data pipelines, RAG-powered responses, and multi-agent workflows. Responsibilities include prompt engineering, model evaluation, and pre-production validation to ensure production-ready deployments.