Software Support Engineer

As a Software Support Engineer at Azenta, you will play a key role in developing and maintaining our innovative genomics informatics applications. You’ll collaborate closely with cross-functional teams to design, implement, and enhance software features that support cutting-edge research in genomics. This position offers an exciting opportunity for a passionate developer to make a meaningful impact on the future of life sciences.

Overall Purpose of the Job:

Performs analysis, development, testing and documentation of software applications for company products. Assignments include development and enhancements of software systems as well as troubleshooting of issues found at customer sites.

Duties include developing software solutions, executing testing / debugging routines, and documenting work and results.

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Connects with customers to investigate and debug issues found on customer sites using remote connection. Works closely with the main software development team in documenting and testing customer issues.

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May be responsible for developing or executing project plans, budgets, and schedules and for documentation of work and results.

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Develops resolutions to diverse and complex problems very often requiring creativity.

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Exercises judgment using generally defined practices and policies in selecting methods and techniques for arriving at solutions.

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Frequent contact with internal and external customers.

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Occasional trips may be required to customer sites worldwide, for tools, installation or troubleshooting.

Skills and Aptitude Profile:

· Experience with C#, web services, Javascript/HTML 5.0 development

· Experience with databases such as Oracle or MS SQL Server

· Intermediate level in SQL

· Experience with Agile methodology

· Experience as a Software Engineer

· Bachelor's degree in Computer Science or a related field

Desirable Skills

· Database programming experience (Oracle, Microsoft SQL Server)

· Experience in Device Controls and Automation

· ISO9001 / GxP

Tools & Technologies

· Visual Studio 2019

· Azure DevOps