Service Transition Manager / Engineer

Manchester
1 week ago
Create job alert

Job Title: Service Transition Manager / Engineer
Location: Manchester / Knutsford
Onsite Requirement: 3 days per week
Duration: 6 Months
Rate: £375 per day - PAYE via Umbrella Only

Job Description:
As an experienced Service Transition Manager responsible for the service design and transition process that supports Product / Application Transition from Programme delivery into BAU Service Support / operations at an enterprise level.

Primary Responsibilities:

Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review.
Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups.
Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams.
Responsible for gathering and articulate service requirements.
Review and validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short.
Championing agile ways of working, growing and promoting IT service management best practices.
Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base.
Technical Skills & Competencies:

5+ years of working in an IT service environment within a complex and diverse organisation.
Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile).
Technical background - able to understand various architecture solutions (Cloud, SaaS, on-premises).
Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models.
Strong understanding of ITIL Incident, Change & release management and service continuity processes.
Strong analytical skills with data driven approach and ability to grasp technical design.
Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences.
Ability to train team members and stakeholders and pass on best practice procedures in IT service management.
Ability to developed presentation and influencing skills and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible.
Experience of Service Acceptance Criteria.
Structured thinker, able to develop and implement new processes and operate in areas of ambiguity.
Ability to work across and manage a large number of stakeholders.
Excellent written/verbal communication skills.
Customer and relationship focused, process driven, metric focused, results oriented, organised, and self-directed.
Desirable:

Bachelor's degree in information technology, Computer Science or a related discipline.
Previous experience/ track record of working in Financial Services Industry.
ITIL Certification and ITIL Service Transition-certified.
DevOps and ServiceNow experience.
Self-starter, capable of working independently.
Experienced in the use of the Microsoft Office toolset.
Collaboration with outsourced and / or external development partners.
Understanding of scalable architecture patterns and client / backend systems design.
An appreciation of project and programme governance activities required in a large regulated financial services firm

Related Jobs

View all jobs

Service Transition Manager/Engineer

Senior Software Developer - 5G Core

Security Architect

Senior QA Engineer

Technical Test Manager, Automation Framework Design, JAVA

Project Manager, New Recycling Container System

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Top 10 UK Universities for Cloud Computing Degrees & Research (2025 Guide)

AWS, Microsoft Azure and Google Cloud now sit behind almost every modern app, and UK employers—from fintechs in Shoreditch to NHS data-science teams—are hiring cloud specialists faster than universities can graduate them. IDC expects the British public-cloud market to clear £25 billion in 2025, while job boards show “cloud architect” and “DevOps with Kubernetes” salaries routinely topping £70k. UK universities have responded with a wave of cloud-first master’s degrees, research centres and AWS- or Azure-aligned certificate tracks. Whether you want to optimise GPU clusters, build server-less back-ends or design multi-cloud security policies, there’s a programme that fits. Below are the ten universities we see leading the charge for the 2025 intake, plus tips on turning an academic credential into a career in cloud.

How to Write a Winning Cover Letter for Cloud Computing Jobs: Proven 4-Paragraph Structure

Learn how to craft the perfect cover letter for cloud computing jobs with this proven 4-paragraph structure. Ideal for entry-level candidates, career switchers, and professionals looking to advance in the cloud computing sector. When applying for a cloud computing job, your cover letter is just as important as your CV. With cloud computing becoming integral to businesses across various sectors, your cover letter presents a chance to demonstrate your technical expertise, adaptability, and enthusiasm for this rapidly growing industry. Despite the growing importance of cloud computing, few specific guides exist for crafting the perfect cover letter for these roles. Whether you’re new to cloud computing or transitioning from a different field, this article will guide you through a proven four-paragraph structure that will make your cover letter stand out. We’ll provide sample lines and helpful tips to ensure your application catches the attention of hiring managers in the cloud computing sector.

Veterans in Cloud Computing: A Military‑to‑Civilian Pathway into Cloud Careers

Introduction The United Kingdom’s public‑cloud market will exceed £45 billion by 2026 (Gartner forecast), fuelled by government digital‑service mandates, fintech scale‑ups, and the MOD’s own Cloud Strategic Roadmap 2025. From hybrid defence networks to NHS electronic health records, almost every mission‑critical workload is moving to AWS, Microsoft Azure, or Google Cloud Platform (GCP). That explosive demand collides with a nationwide skills shortage—over 135,000 unfilled cloud roles in 2024, according to TechUK. Veterans already possess the security clearances, network know‑how, and operational discipline that cloud employers crave. This guide shows you how to translate your military experience into cloud‑native language, leverage Ministry of Defence (MoD) transition funding, and secure a rewarding second career (with salaries starting at £40k and rising above £100k for cleared DevSecOps leads). Quick Win: Bookmark our live board for Cloud Solutions Architect roles to see who’s hiring today.