Senior Engagement Manager

Senior Engagement Manager
Location: Telford or Worthing - 2 days on site per week
6 months
£(Apply online only) per day - Umbrella only

Candidates must be eligible for SC clearance

An Engagement Manager is required to manage a number of Engagements. There is a wide range of services that are supported, maintained in this exciting, challenging, role.

The role will include:

Senior Stakeholder management across multiple areas of the business
SoW creation and management of our deliverables to the client
Responsibility for actuals, forecasts, budget management, month-end reporting
Co-ordination and management of project team members
Dealing with people issues and ensuring the engagement has the right resources
Management of all aspects of delivery including risks, issues, scope, cost and timeline
Regular progress and financial reporting for T&M and Fixed price commercial arrangements
Creation and management of Microsoft project planning
An Engagement Manager specialising in platform deliveries occupies a pivotal role at the intersection of client relationships, project management, technical oversight, and strategic vision. This role is tasked with steering complex platform initiatives to success, ensuring seamless integration, client satisfaction, and commercial viability.

Key skills

Experience of Agile / Waterfall methodologies
Good communicator, ability to influence, mentor and coach others
Excellent team working skills
Strong financial management including being able to grow the engagement
Ability to work under own initiative
Excellent consulting and customer facing skills
Technical knowledge/expertise:

Familiarity with enterprise platforms (e.g., SAP, ServiceNow), custom solutions, and third-party integrations.
Understanding of cloud services (AWS, Azure, GCP) and migration strategies.
Knowledge of data management, cybersecurity best practices, and regulatory compliance.
Experience in DevOps, CI/CD pipelines, and platform operations.
Awareness of emerging technologies such as AI, machine learning etc
Responsibilities:

Serve as the primary point of contact for clients during platform delivery initiatives.
Define and document scope, objectives, and deliverables in partnership with clients and technical teams.
Develop and maintain detailed project plans, status updates, and risk assessments.
Coordinate resource allocation, onboarding, and performance management across delivery teams.
Facilitate regular progress reviews, retrospectives, and lessons learned sessions.
Drive quality assurance, user acceptance testing, and post-launch support.
Champion change management and adoption strategies to maximise platform value.
Report on key performance indicators and engagement outcomes to internal leadership