IT Team Lead

IT Team LeaderLocation - Shrewsbury

Hybrid working with an expectation of 2 days per week on-siteReporting To

Head of Digital & Analytics
OverviewWe are seeking an experienced and hands-on IT Team Leader to join the business at a pivotal moment of transformation. With new private equity ownership and significant investment in IT, this is a rare opportunity to help shape the future of technology within a growing European organisation.The company operates 23 sites across Europe, including the UK, Ireland, Spain, France, the Netherlands, and Belgium, and is undertaking a major transition from on-premise technology to cloud-based solutions.This role will play a key part in ensuring IT is a trusted partner to the wider business, building strong relationships across departments and supporting ongoing growth and change.
Key Responsibilities

Lead and support the delivery of IT services across the business, ensuring a secure, reliable, and high-performing IT environment.
Report to the Head of Digital & Analytics, contributing to IT strategy, governance, and technology roadmaps.
Build strong, collaborative relationships with stakeholders across all departments, acting as a trusted IT partner to the business
Line-manage a small onshore team consisting of:
1 Infrastructure Engineer
1 IT Support Engineer
Manage and support an offshore front-line IT support team, ensuring service quality, performance (SLAs), and continuous improvement
Act as a technical escalation point for complex infrastructure, security, and systems issues
Own and oversee Microsoft tenant administration (Microsoft 365), including platform configuration, security baselines, and service health.
Manage identity and access management through Azure AD / Entra ID (users, groups, RBAC, MFA, Conditional Access, Joiner/Mover/Leaver processes)
Oversee infrastructure management across on-prem and cloud environments (network, servers, endpoints, core services), including monitoring, availability, and capacity planning
Own applications, endpoint management, and patch management, ensuring timely updates and minimal business disruption.
Support and deliver cloud migration/modernisation activities from on-prem to cloud platforms, working with internal teams and external partners.
Ensure effective incident, problem, and change management (root cause analysis, preventative actions, change control/CAB where applicable)
Manage IT procurement and requisitions, including quotes, renewals, licensing, and vendor performance
Support onboarding and offboarding, ensuring devices, access, licensing, and security requirements are consistently applied.
Maintain accurate documentation (runbooks, procedures, knowledge base, diagrams) and contribute to process standardisation/automation
Travel occasionally to European sites as required
Skills & Experience

Strong, broad knowledge of IT systems, including:
Microsoft technologies (Microsoft 365, Azure/Entra, tenants)
Domains and identity management
Infrastructure (on-premise and cloud)
IT security principles and controls
Specialist or advanced expertise in 1-2 key areas, ideally infrastructure and/or security
Proven experience leading or managing IT teams, including remote/offshore teams
Experience supporting or delivering cloud migration or modernisation programmes
Strong communication skills with the ability to engage both technical and non-technical stakeholders
Comfortable working in a fast-moving environment undergoing change
What's on Offer

Significant investment in IT with access to best-in-class tools and platforms
A rare opportunity to join the business at a time of major transformation and growth
Exposure to a multi-country European IT landscape
Clear opportunities for career development as the business expands
The chance to make a tangible impact under new private equity ownershipHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)