IT Support Administrator

My client based near St Neots, Cambridgeshire are seeking a proactive, customer-focused IT Administrator (1st/2nd Line Support) to join their dynamic IT team. In this role, you will be responsible for managing and supporting their cloud-based IT infrastructure, focusing on:

· Microsoft 365

· Entra

· Intune

· Samsung Knox

· Cambium for network infrastructure

You will play a critical role in ensuring the systems, networks, and hardware work seamlessly across the organisation, enabling the teams to perform their roles with maximum efficiency. The ideal candidate will have a strong background in cloud technologies, mobile device management, and network infrastructure.

Role Overview:

As the IT Support Administrator, you will be responsible for the management and support of the cloud-based systems. You will ensure all IT systems, applications, networks, and hardware are running optimally, providing excellent support and training to users. Youll also collaborate with the Head of IT to continually improve processes, security, and efficiency across the IT environment.

Key Responsibilities:

· Microsoft 365 Administration (Cloud-Based)

· Entra ID Management

· Mobile Device Management (MDM)

· Network Infrastructure Management (Cambium)

· Issue Resolution

· Helpdesk Management

· Desk-Side & Remote Support

· Documentation & Reporting

· Security & Compliance

· Training & Development

· Hardware Deployment & Integration

· Supplier & Vendor Liaison

· Continuous Improvement

Skills and Qualifications:

· Strong experience in managing Microsoft 365 (in a cloud-based environment,

· Proficiency in Entra (formerly Azure Active Directory) for identity and access management, including MFA, conditional access, and user lifecycle management.

· Hands-on experience in managing mobile devices using Microsoft Intune and Samsung Knox. Ability to configure and enforce security policies across various devices (Windows, Android, and iOS).

· Experience with managing and troubleshooting Cambium wireless network equipment, including routers, switches, and access points. Ability to configure and maintain secure, high-performance networks.

· Knowledge of cloud security tools, including Microsoft Defender, and best practices for securing cloud-based resources and data. Experience in maintaining compliance with GDPR and other data protection regulations.

· Strong understanding of IT systems, networks, hardware, and software.

· Proficiency in Microsoft Teams, SharePoint, OneDrive, and cloud-based applications.

· Experience with Windows Server (2016, 2019, 2022), Windows 10/11, and Active Directory.

· Familiarity with Android OS and Apple Mac OS, including iOS.

· IT-related certifications (e.g., Microsoft Certified: Security, Compliance, and Identity Fundamentals, Microsoft Certified: Modern Desktop Administrator Associate) are desirable but not essential.

Previous Experience:

· Proven experience in cloud-based IT support, systems administration, and desktop support.

· Hands-on experience with mobile device management (MDM), specifically using Intune and Samsung Knox.

· Experience in administering and supporting Microsoft 365 services and cloud-based applications.

· Experience in managing and troubleshooting network infrastructure, particularly Cambium wireless and networking solutions.

· Familiarity with IT ticketing systems, ITIL practices, and service desk operations.

· Knowledge of IT security and cloud best practices, including endpoint security management.

If you have the skills and experience listed above please send your CV to (url removed) or call (phone number removed).

INDHUN