IT Lead

IT Lead
Manchester (Hybrid)
Up to £55,000
Are you ready to step into a high-impact role where your technical expertise and leadership will shape the future of global IT services? We're seeking an IT Lead to oversee our clients enterprise infrastructure and cloud services while leading service excellence across a dynamic, growing organisation.
What You’ll Be Doing:
As their IT Lead, you'll be both a technical authority and a hands-on leader. You’ll manage hybrid infrastructure environments, lead cloud transformation initiatives (Azure focus), and provide mentorship to IT support teams globally. This is a key role in driving operational maturity and ensuring consistent delivery of high-quality IT services.
Key Responsibilities:

• Administer and monitor server systems, networks, and cloud environments (Azure focus)
  
• Lead and mentor the IT Service Desk team, including escalations and cross-department coordination
  
• Configure and maintain software, hardware, cloud services, and security policies (AD, Group Policy, MFA, Conditional Access)
  
• Drive improvements in service delivery, system performance, and security compliance (NIST, Cyber Essentials)
  
• Support strategic IT projects and platform upgrades (including CI/CD pipelines and Azure maturity planning
  
• Manage service requests and incidents via Cherwell (or similar ITSM platforms)
  
• Foster continuous improvement in documentation, change control, and knowledge management
  
• Collaborate with internal teams and vendors across regions to deliver seamless support
  What We’re Looking For:
  
• 5+ years in IT infrastructure/system administration roles
  
• Proven leadership or mentorship experience within IT Ops or Service Desk environments
  
• Advanced skills in Windows Server, AD, GPO, VMware/Hyper-V, firewalls (FortiGate/WatchGuard)
  
• Strong Azure experience – especially AVD, Entra ID (Azure AD), Intune, MFA, and Conditional Access
  
• Excellent understanding of ITSM processes, change control, and compliance (ITIL/NIST/ISO frameworks)
  
• Experience with monitoring tools, backup platforms (Veeam/WSUS), and endpoint protection
  
• Comfortable in a fast-paced, multi-region environment with occasional travel
  
• Experience with Tableau, CI/CD pipelines, ServiceNow or Cherwell, and process automation – desirable
  Why join our clients company?
  
• Global reach: Collaborate with diverse teams in the USA, UK, EU, and APAC
  
• Strategic impact: Help shape their global IT platform and cloud roadmap
  
• Autonomy + Growth: Own critical systems and lead with influence
  
• People-first culture: Inclusion, transparency, and development are at the core of our values
  
• Career development: Support for certifications (e.g., Azure, ITIL), growth pathways, and mentoring