IFS System Administrator

The Planet Group has recently partnered with a leading biopharmaceutical organisation to support the recruitment of an IFS Systems Administrator on a permanent basis. (Hybrid working available) with some travel to Cambridge.
About us:
A forward thinking committed biologics development company who service both early discovery and commercial manufacturing to deliver better treatments to the market.
About this Role:
We are looking for this individual to serve as a subject matter expert who will be responsible for overseeing the installation, management, upgrades, and support of the IFS Enterprise Resource Planning (ERP) system. This individual will provide functional and technical advice and support to end-users.
Duties and Responsibilities:

• Serves as primary Subject Matter Expert (SME) for the IFS ERP system
  
• Works closely with vendors, contractors and the development teams to resolve certain issues that cannot be resolved in-house
  
• Establishes and maintain effective working relationships with end users and suppliers
  
• Maintains security administration of ERP system and ensures users have proper access levels to the appropriate functionality
  
• Develops and maintains a knowledge base of best practices for end users including user manuals for staff.
  
• Ensures strict adherence to software licensing rules and maintains careful records
  
• Responds promptly to end user and management needs and meets all SLAs
  
• Provide internal and external support to help set up systems or resolve issues
  
• Analyses software application issues and determines effective course of action to improve operational functionality
  
• Participates in after-hours support during evenings and weekends as needed
  
• Leads the evaluation, testing, and implementation of new modules and upgraded software
  
• Interfaces with the software vendors for any application bug resolution or application maintenance issues
  
• Participates in disaster recovery planning and testing and evaluation of new product features
  
• Participates in routine meetings related to the ERP system and core IT Operational systems
  
• Proactively anticipate issues and make recommendations operating to the highest of standards complying with company policies and procedures.
  Relevant skills and experience:
  
• Experience operating in a similar role with change management skills to support and drive user adoption.
  
• Experience using the ERP system from IFS ideally version 10
  
• IFS cloud migration experience
  
• Proven ability to provide strong initiatives, establish personal goals, and take responsibility for meeting them within defined timelines
  
• Proven ability to function in a dynamic environment subject to spontaneous changes in schedules and priorities
  
• Experience in customer service, strong communication skills and a collaborative approach as part of a team.
  
• Working knowledge of GCP, cGMP and/or ICH guidelines
  If you would like to find out more, please apply in the first instance.
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