E2E Program Manager (ITSM BMC Remedy to Helix Migrations)

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Role Overview:

The Program Manager will lead a Prime complex, multi-vendor programs in the ITSM BMC Remedy to Helix Migrations.

This role combines strong technical expertise with excellent E2E program management skills to ensure successful delivery of large-scale IT transformation initiatives for global telecom clients.

Requirement to interact with multiple vendors, internal stakeholders, Owning and executing Program governance forums. Ownership of budget.

Key Responsibilities:

  • Program Leadership & Delivery:

    • Drive end-to-end delivery of strategic programs BMC Helix and Remedy ITSM systems within Telecom domain.

    • Define program scope, technical architecture alignment, timelines, and success metrics.

  • Technical Oversight:

    • Collaborate with solution architects and engineering teams to ensure technical integrity of solutions.

    • Review designs, integration plans, and ensure compliance with industry standards.

  • Governance & Reporting:

    • Establish governance frameworks, track KPIs, and ensure adherence to SLAs.

    • Conduct regular program reviews and executive-level reporting.

  • Risk & Issue Management:

    • Identify technical and delivery risks early; implement mitigation strategies.

  • Financial Management:

    • Manage program budgets, forecasts, and profitability.

  • Continuous Improvement:

    • Drive adoption of Agile/DevOps practices and automation initiatives.

    • Implement best practices for technical delivery efficiency and quality improvement.

  • Domain Expertise:

    • Strong understanding of telecom ITSM domain and processes

  • Technical Knowledge:

    • Deep knowledge of ITSM BMC CMDB, HELIX, Remedy systems

    • Exposure to cloud-native architectures, microservices, and containerization.

  • Program Management:

    • 15+ years of IT Program and delivery experience, with at least 5 years in technical program management.

    • Proven track record of managing multi-million-dollar programs.

  • Certifications:

    • PMP, SAFe, or equivalent certifications preferred.

  • Tools & Methodologies:

    • Proficiency in Agile, DevOps, and ITIL practices.

    • Experience with Jira, MS Project, and other program management tools

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