Digital Product Owner – My Account

Overall Role Purpose

To work with a Senior Product Manager to continually improve The client's digital proposition, which could include product ownership of the newly introduced 'My The client' platform and commercial B2B API portal.

'My The client' enables The client passengers to have a single login which is used to access bookings and self-serve their The client Rewards account (loyalty programme); both on The (url removed) and our mobile application.

The focus of this product roadmap is to increase revenue generation, foster loyalty and improve user experience.

Primary Focus of the Role

We expect the successful candidate to:

Input into and support The client's Digital Strategy.

Manage 2-3 Product Backlogs that are aligned with and are prioritised to deliver on The client's Digital Strategy.

Lead Delivery Teams (including Delivery Managers, Designers, Developers, Business Analysts and Testers) as they deliver a prioritised backlog, whilst also, continually working with the team to optimise that delivery process.

Deliver innovative digital experiences to a global audience to improve conversion, revenue and third-party developers using the commercial B2B API portal.

Communicate with and influence 3rd Party Stakeholders and the wider The client business to maintain strategic alignment of the products being developed.

Grade Factors

Functional Expertise

Demonstrates strong expertise in Agile methodologies and the delivery of digital products in fast-paced environments.

Possesses hands-on experience with My Account capabilities, including Customer Identity and Access Management (CIAM).

Understands web technologies and how they can be applied to enhance both business outcomes and customer experiences.

Applies knowledge of APIs and web platforms to deliver seamless, integrated digital experiences.

Has a deep understanding of customer experience principles and how to translate them into product features.

Familiar with a broad range of digital concepts including SEO, analytics, content strategy, digital marketing, personalisation, usability, and compliance.

Maintains a strong interest in emerging digital trends and technologies, applying relevant innovations to product development.

Problem Solving

· Operates with calm and confidence in dynamic environments, adapting priorities while maintaining focus on the Product Vision.

· Balances pragmatism with innovation to solve complex business challenges without compromising long-term goals.

· Challenges the status quo to identify new, cost-effective, and scalable solutions.

· Uses data and insights to inform decision-making and drive continuous product improvement.

Nature & Area of Impact

· Delivers high-quality digital experiences that enhance The client's reputation and positively impact millions of global passengers annually.

· Contributes directly to The client's strategic objectives through the delivery of impactful digital products.

Personal Skills

· Possesses excellent interpersonal and communication skills, with the ability to influence and collaborate across all levels of the organisation and with external partners.

· Works effectively in cross-functional teams, fostering a collaborative and inclusive culture.

· Balances quality and speed of delivery, demonstrating sound judgment under pressure.

· Brings a flexible, decisive, and creative mindset to problem-solving and product leadership.

Qualifications and Experience

Qualifications

· Educated to degree level or equivalent work experience

· Additional certifications as a Product Manager, Product Owner, Scrum Master or other digitally relevant roles would be an advantage

Experience

· A strong background (minimum of 5 years) in a digital, customer-facing, environment.

· A minimum of 3 years as a Product Owner.

· Experience in loyalty, my account or post purchase is an advantage.

· Experience in Salesforce SaaS Applications is an advantage.

API product experience will be a further advantage.

· Demonstrable experience of working with Agile teams.

· Practical experience with Agile tools such as Azure Devops or JIRA/Confluence.

Technical expertise

· A thorough understanding of how to develop a digital platform.

· An understanding of delivering responsive design, SEO, web analytics, APIs, digital CMS and use of associated publishing tools.

· Thorough understanding of API development along with demonstrable experience of launching and maintaining B2B portals.

· Good working knowledge of web standards, user experience design, accessibility and responsive web design

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy