D365 Developer-CustomerInsightsJourneys exp.essential

Dynamics 365 Developer - Contract Role

Location: Hybrid - Central London
Duration: 6 months (initial)
Rate: £650-£750 per day (Inside IR35)

Main Duties & Responsibilities

Act as the key developer for a major Customer Insights programme, delivering Dynamics 365 and marketing expertise.
Serve as technical lead for Dynamics 365, providing expert advice on all aspects of Dynamics 365 and PowerApps.
Collaborate with internal teams to shape the roadmap for Dynamics 365, PowerApps, and associated M365 services.
Share knowledge and mentor team members on Dynamics 365 and Power Platform.
Identify opportunities to enhance existing solutions and expand usage of Dynamics 365 and PowerApps.
Deliver new development work aligned with IT strategies and manage external resources when required.
Provide system administration and third-line technical support.
Manage release and deployment processes for Dynamics 365 and PowerApps.
Maintain technical documentation, programming standards, and source code.
Monitor licences, permissions, and security roles.
Analyse service logs for security anomalies and manage Microsoft support cases.
Ensure compliance with data retention policies and relevant legislation.
Promote health, safety, and equal opportunity policies in all duties.Professional Qualifications / Education

Degree level or equivalent professional experience.
Relevant accreditations in Dynamics 365 and PowerApps development, configuration, and support.
ITIL Foundation certification.
Experience in Agile / DevOps environments.
Understanding of ICT standards (HMG Security Policy Framework, ITIL V3, ISO/IEC 27001, etc.).Experience Required

Proven track record delivering major IT projects in large, complex organisations.
Strong experience in M365 services development and delivery.
Solution design experience across technical domains.
Excellent stakeholder engagement and communication skills.
Experience managing third-party suppliers.
Detailed understanding of information architecture and taxonomy.Technical Skills

Strong knowledge of Dynamics 365/CRM and PowerApps.
Ability to resolve complex Dynamics 365 and PowerApps issues.
Proficiency in C#, HTML5, CSS, JavaScript frameworks.
Familiarity with Microsoft O365 services (Power Automate, Power BI, SharePoint Online, Teams).
Knowledge of Azure AD, Hybrid AD, Azure automation (desirable).
Understanding of MS licensing and SharePoint technologies.
PowerShell scripting and Azure DevOps/GitHub experience (desirable).Essential Skills

Strong Dynamics 365 experience- Customer Insights - Data & Journey and Dynamics 365 Sales.
Knowledge of out-of-the-box CRM configuration and customization.
Experience integrating Dynamics 365 with third-party systems using Dataverse, APIs, and Power Automate.
Ability to design and implement solutions using JavaScript, C#, ASP.Net, Power Automate, and plugins.
Experience with KingswaySoft and XRMTools for data ingestion and unification