Chief information Officer

Small Heath

1 month ago

Applications closed

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We are currently for a Chief Information Officer to join a company in Birmingham, B9.

Main duties for the Chief Information Officer role:

Manage day-to-day IT operations across the business
Ensure systems, networks, and devices run securely and efficiently
Act as the primary point of contact for all IT-related issues and improvement
Maintain and support networks, servers, and cloud services (e.g., Microsoft 365)
Oversee hardware, software, and license management
Deliver hands-on 1st–3rd line support to users
Manage backups, disaster recovery, and business continuity processes
Lead small-scale IT projects (upgrades, migrations, new systems)
Liaise with third-party suppliers and software vendors
Experience with cloud migrations or VoIP systems
Updating design software’s with latest versions, margins and catalogues
PDQ card machine management – Annual PCI DSS Compliance
Active Directory and Group Policy administration
Install & configure a wide range of hardware (including printers, phones, laptops, biometric clocking systems)
Global administration with Office 365 Enterprise E3
Occasional working out of hours for system configuration and update
Print management, setup, install and diagnose

ERP
Oversee day-to-day ERP operations and system performance
Lead configuration, enhancement, and rollout of ERP modules (e.g., finance, inventory, production, HR, sales)
Work with departments to analyse processes and define system requirements
Manage change requests, updates, integrations, and release cycles
Maintain data integrity, security, and user access controls
Coordinate with external vendors, implementation partners, and support providers
Develop and maintain system documentation, workflows
Deliver user training, onboarding, and continuous improvement initiatives
Monitor and report on ERP usage, performance metrics, and adoption
Support integration with third-party applications (e.g., CRM, BI)
Updating pricing files where required
Support sale staff with issues and corrections within the system
Update system to latest versions

The Chief Information Officer role is an office based role

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