Chief information Officer

We are currently for a Chief Information Officer to join a company in Birmingham, B9.

Main duties for the Chief Information Officer role:

• Manage day-to-day IT operations across the business
  
  
• Ensure systems, networks, and devices run securely and efficiently
  
  
• Act as the primary point of contact for all IT-related issues and improvement
  
  
• Maintain and support networks, servers, and cloud services (e.g., Microsoft 365)
  
  
• Oversee hardware, software, and license management
  
  
• Deliver hands-on 1st–3rd line support to users
  
  
• Manage backups, disaster recovery, and business continuity processes
  
  
• Lead small-scale IT projects (upgrades, migrations, new systems)
  
  
• Liaise with third-party suppliers and software vendors
  
  
• Experience with cloud migrations or VoIP systems
  
  
• Updating design software’s with latest versions, margins and catalogues
  
  
• PDQ card machine management – Annual PCI DSS Compliance
  
  
• Active Directory and Group Policy administration
  
  
• Install & configure a wide range of hardware (including printers, phones, laptops, biometric clocking systems)
  
  
• Global administration with Office 365 Enterprise E3
  
  
• Occasional working out of hours for system configuration and update
  
  
• Print management, setup, install and diagnose
  
  ERP
  
  
• Oversee day-to-day ERP operations and system performance
  
  
• Lead configuration, enhancement, and rollout of ERP modules (e.g., finance, inventory, production, HR, sales)
  
  
• Work with departments to analyse processes and define system requirements
  
  
• Manage change requests, updates, integrations, and release cycles
  
  
• Maintain data integrity, security, and user access controls
  
  
• Coordinate with external vendors, implementation partners, and support providers
  
  
• Develop and maintain system documentation, workflows
  
  
• Deliver user training, onboarding, and continuous improvement initiatives
  
  
• Monitor and report on ERP usage, performance metrics, and adoption
  
  
• Support integration with third-party applications (e.g., CRM, BI)
  
  
• Updating pricing files where required
  
  
• Support sale staff with issues and corrections within the system
  
  
• Update system to latest versions
  
  The Chief Information Officer role is an office based role