Change and Release Manager

Our client, a national tech leader in their sector, is seeking an experienced Change & Release Manager to join them on a permanent basis in London.

You will be responsible for overseeing and managing changes to customer core business IT infrastructure, hardware, enterprise software applications, and hardware systems, including Zonal and Oracle, ensuring that changes are assessed, tested, approved, and implemented in a controlled manner.

The role will involve a broad range of duties within Change Management, Release Management, Stakeholder Engagement, Risk & Compliance, and Third Party Management.

Key Responsibilities will include:

Act as the process owner for change management, ensuring adherence to ITIL best practices.
Lead the assessment, analysis, development, documentation, and implementation of changes.
Plan and schedule releases, ensuring alignment with business objectives and IT service continuity.
Oversee the development and implementation of release packages, including risk assessment and rollback procedures.
Work closely with service delivery managers and IT teams to ensure changes are recorded, evaluated, and implemented in a controlled manner.
Promote awareness of structured change control processes.
Evaluate risks to the integrity of the service environment inherent in proposed changes, including availability, performance, security, and compliance.
Ensure governance is adhered to throughout the lifecycle of changes.
Manage relationships with external vendors and partners who request changes to IT systems.
Ensure third-party changes are assessed, documented, and implemented in line with internal change management processes.
Ensure third-party adherence to SLAs and contractual obligations regarding change management.Experience, Skills & Qualification:

Proven experience in Change and Release Management within an ITIL framework.
Strong knowledge of IT infrastructure, enterprise applications, and POS systems (Zonal, Oracle) and Kitchen management
Experience leading CAB meetings and managing change control processes.
Ability to assess risks and implement mitigation strategies.
Excellent communication and stakeholder management skills.
Familiarity with release management tools and automation techniques.Desirable:

ITIL v4 Certification
Experience in enterprise IT environments
Knowledge of agile and DevOps methodologiesSalary & Benefits:

Salary is negotiable dependant on experience.
Private Medical Insurance delivered through BUPA.
Pension scheme.
23 days holiday plus bank holidays.
Remote / hybrid working.
Life cover (4 x basic salary).
Group income protection.
Working in a bright, modern offices.
Friendly, outgoing, and supportive team.
Excellent reward & recognition scheme.
Discounted gym membership