Business Systems Manager

GGF is currently seeking a Business Systems Manager to provide leadership and direction during a period of major change for the organisation and its systems landscape.

GGF is on a journey to simplify its systems landscape; moving from predominantly inhouse developed systems to cross business platforms that deliver increased value for the Group as a whole and that allow the business to deliver a better, more robust and modernised service at a reduced cost.
As an experienced Business Systems Manager, you will play a pivotal role in establishing, managing, and maturing the organisation's business systems, digital products and integration capabilities ensuring they support GGF's business strategy and enable delivery of services to our members and customers.

You will need to be hands-on, building the frameworks, processes, and governance structures that will underpin future digital growth, whilst managing existing development practices and ensuring all approaches best meet the needs of GGF and fit with its scale and business goals. You will also lead a small team through a transition to a modern application function which provides continuous support and improvements across the systems estate, alongside development.

Whilst the journey is underway at GGF, you will play a huge role in the direction of travel and the shape of the business systems function moving forward, working alongside other technical leadership roles in their newly designed function.

Responsibilities:

Understand external customer and business needs, through regular stakeholder engagement and effective relationship management, to develop and deliver services that meet and exceed expectations.
Establish, own and manage the application portfolio
Creation, ownership and management of roadmaps, technical design governance and development processes
Lead a small internal development team and manage external software providers, ensuring alignment with organisational objectives and value delivery.
Take responsibility for the full systems development lifecycle (SDLC), DevOps and Agile delivery, and end-to-end systems integration across all business applications.Experience:

Significant experience (6+ years) in managing and maturing software development teams and outsourced delivery partners, from service inception to level 3-4 capability maturity, with evidence of rapid improvement and delivery of demonstrable impactful business and customer outcomes.
Experience in digital transformation or system modernisation within low-maturity environments, developing plans and roadmaps to support business performance improvement and as input to investment planning.
Experienced line manager with focus on building and developing teams and coaching and mentoring team members.
Strong understanding of Agile and SDLC lifecycle including governance, documentation, process improvement, deployment automation
Knowledge of testing, release management, and quality assurance frameworks.
Knowledge of IT governance frameworks (CAB and TDA)
Microsoft O365 and Azure Platforms.
Hands-on experience with Agile and DevOps delivery models (Scrum, Kanban, CI/CD) with evidence of implementation and consistent application across both internal and external delivery teams.
Significant experience of managing outsourced and hybrid delivery involving internal and external providers.
Experience with systems integration (REST APIs, data exchange, middleware, iPaaS solutions).
Extensive experience of legacy and modern coding languages, technology and platforms including: .NET Framework, Microsoft SQL Server, Windows Server, SOAP Web services, Python, - Javascript, BitEngine, Azure.
Degree in Computer Science, Information Systems, or a related field or commensurate level of proven experience