Application Support Engineer

Hybrid (approx. 1–2 days on-site per week)
💼 Permanent
💰 Up to £37,000 + £2,000 performance bonus
About the Opportunity
We're working with a well-established UK organisation operating across a large national network and currently going through an exciting period of growth.
They’re looking to bring in a dedicated Application Support Lead Engineer, the first permanent hire in this space, to take true ownership of their internal applications and shape how support is delivered moving forward.
This is a non Dev role, and it’s perfect for someone who genuinely enjoys problem-solving, stability, and making processes better.
What You’ll Be Doing
✅ Owning and coordinating day-to-day application support
✅ Becoming the go-to expert for core business applications (high level, not coding)
✅ Driving root-cause analysis to eliminate recurring issues
✅ Raising and presenting improvement initiatives for approval
✅ Supporting and coordinating the Change Advisory Board (CAB)
✅ Working closely with projects to minimise disruption and keep things running smoothly
This isn’t a reactive “reset passwords all day” position, it’s a role with real visibility, accountability and impact.
What We’re Looking For
Must-have:
✔ Background in application support
✔ Someone who enjoys root-cause analysis and problem ownership
✔ Confident communicating across teams and taking the lead
Nice-to-have:
➕ ITIL exposure or certification
➕ Experience with Azure DevOps (or similar)
Why This Role Stands Out
🌟 You’ll be the key permanent point of ownership
🌟 Opportunity to influence how support is structured and improved
🌟 Not just answering tickets, involved in projects, change and prevention
🌟 Ideal for someone ready to step up and make a meaningful difference