2nd Line Infrastructure Engineer

2nd Line Infrastructure Engineer

Location: Cardiff - Hybrid

Net Consulting is seeking a skilled and motivated Level 2 Infrastructure Engineer to support and maintain a wide range of enterprise technologies across hybrid environments. This role is ideal for professionals with hands-on experience in troubleshooting Linux operating systems and network technologies.

Based primarily at a client site in our Cardiff offices with occasional travel to other customer locations. You will be responsible for supporting critical infrastructure components.

This is a dynamic opportunity to work in a fast-paced, secure environment, contributing to the stability, performance, and security of enterprise systems. You must be eligible for UK Security Check (SC) clearance, with the potential to progress to Developed Vetting (DV) clearance.

Responsibilities

Provide Level 2 support for:

• Linux and Windows Server environments
  
  
• Networking: Cisco switches and Juniper firewalls
  
  
• Troubleshoot and resolve incidents; escalate when needed.
  
  
• Monitor system performance and security
  
  
• Apply patches, upgrades, and configuration changes
  
  
• Maintain accurate documentation and follow escalation paths.
  
  Skills & Experience
  
  Essential
  
  
• Previous experience in Level 2 infrastructure or systems support.
  
  
• Strong troubleshooting skills in Linux and network technologies.
  
  
• Familiarity with:
  
  
  • Networking (Cisco/Juniper)
    
    
  • Red Hat Enterprise Linux (RHEL)
    
    
• Ability to work independently and in a team.
  
  
• Eligible for UK SC/DV clearance
  
  
• Full UK Driving Licence
  
  Desirable
  
  
• Awareness of container technologies (e.g., Kubernetes, OpenShift).
  
  
• Basic scripting (Bash, PowerShell, Python)
  
  
• Exposure to ITIL processes and secure environments.
  
  Person Specification
  
  
• Integrity & Professionalism: Demonstrates honesty, ethical behaviour, and professionalism in all interactions, reflecting NCL’s commitment to transparency and trust
  
  
• Customer Focus: Committed to delivering value and building long-term partnerships with clients by understanding their needs and exceeding expectations
  
  
• Collaboration: Works effectively as part of a team, contributing to shared goals and supporting colleagues across departments
  
  
• Adaptability: Thrives in a fast-paced, evolving environment and is able to manage changing priorities with resilience
  
  
• Accountability: Takes ownership of tasks and decisions, showing initiative and responsibility in delivering high-quality outcomes
  
  
• Curious and proactive in learning new technologies and staying current with cyber threats and security trends
  
  
• Clear communicator, able to explain technical issues to both technical and non-technical audiences
  
  
• Detail-oriented, with strong analytical and problem-solving skills
  
  
• Committed to sustainability, showing awareness of environmental and social responsibility in the workplace
  
  
• Health & Wellbeing Awareness: Values a positive work/life balance and contributes to a supportive and respectful working environment
  
  Company Benefits
  
  Competitive Salary
  
  Workplace Benefits: Contributory Pension Scheme, Private Medical Insurance, Life Assurance, Critical Illness Cover, Health & Wellbeing
  
  25 Days’ Annual Leave (in addition to Bank Holidays)
  
  Performance Bonuses (Personal & Company)
  
  Excellent Career Progression Opportunities
  
  On-call/call-out allowance, where applicable