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Senior IM Support Team Lead

Tower, Greater London
1 month ago
Applications closed

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Overview
A leading global business is seeking a Senior IM Support Team Lead to lead the support function for a complex Marketing IM software estate.

This leadership role combines hands-on technical expertise with strategic oversight, giving you the opportunity to shape support services, partner with business stakeholders, and ensure the delivery of resilient technology solutions across trading, marketing, and operational processes.
 
Responsibilities

Lead and mentor the IM Marketing Support team.
Define and implement support strategy, policies, and processes.
Manage ticketing, escalations, and vendor relationships.
Collaborate on deployments, enhancements, and service introduction.
Drive proactive monitoring, compliance, and continuous improvement.
Partner with business stakeholders to align technology with goals.Skills & Experience

5+ years’ experience in IM/software support.
Proven experience leading technical support teams.
Strong background in trading, risk, and back-office/ERP integration systems.
Hands-on with CTRM/ETRM systems (e.g., Aspect) desirable.
Proficient with data analysis and issue/SDLC tools (DevOps, JIRA, ServiceNow).
Skilled in building, documenting, and improving support processes (ITIL advantageous).
Excellent analytical, communication, and problem-solving skills.
Bachelor’s in Computer Science, Engineering, Mathematics, or related field; postgraduate advantageous.Package

£95,000 + performance bonus
Comprehensive benefits including healthcare, retirement, and wellbeing support
Professional development opportunities
Hybrid working and flexible travel (3 days in London)Senior IM Support Team Lead | £95K | London | Financial Services

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